June 27, 2018
RPA Team structure
CoE Team
IT Architecture
Delivery Manager
- Focused on the strategic nature of Robotics for each of the delivery areas
- Stakeholder management at a senior level
- The delivery manager reports into the Head of Robotic Process Automation
- There may be multiple delivery managers, depending on the number of individual businesses within an organization.
- Collates and communicates the update on each project being delivered
- Holds a weekly meeting with process owners on the delivery of their automated processes
- Undertakes assessments of new robotic processes of a high-value nature
- Tracks delivery vs costs vs benefits
- Manages escalations for the development pods- ensures they are raises to the right stakeholders
- Manages the overall delivery plans for each delivery pod
Business Analyst
RPA Developer
Support and Infra Team
- When a process goes live, it transitions from test to Live production. There is a handover at this point with the delivery pod.
- The support team from this point forward, monitor processes all day. Processes can have a number of breakpoints within the process itself (handovers/pick ups from workflows/folders etc).
- There role is to step through a sample of cases each day plus respond to alerts where there is a direct failure in the process.
- The control room act as the first point of contact for all updates and alerts on process. The process owner can liaise with them directly.
IT Architecture
Delivery Manager
- Focused on the strategic nature of Robotics for each of the delivery areas
- Stakeholder management at a senior level
- The delivery manager reports into the Head of Robotic Process Automation
- There may be multiple delivery managers, depending on the number of individual businesses within an organization.
- Collates and communicates the update on each project being delivered
- Holds a weekly meeting with process owners on the delivery of their automated processes
- Undertakes assessments of new robotic processes of a high-value nature
- Tracks delivery vs costs vs benefits
- Manages escalations for the development pods- ensures they are raises to the right stakeholders
- Manages the overall delivery plans for each delivery pod
Business Analyst
RPA Developer
Support and Infra Team
- When a process goes live, it transitions from test to Live production. There is a handover at this point with the delivery pod.
- The support team from this point forward, monitor processes all day. Processes can have a number of breakpoints within the process itself (handovers/pick ups from workflows/folders etc).
- There role is to step through a sample of cases each day plus respond to alerts where there is a direct failure in the process.
- The control room act as the first point of contact for all updates and alerts on process. The process owner can liaise with them directly.